Return Policy

We want you to feel confident when ordering PHLOH. If you need to return your purchase, eligible items may be returned within 30 days of delivery.

Return Eligibility

To qualify for a refund, the product must be:

  • Returned within 30 days of delivery
  • Unopened
  • Unused
  • In its original packaging

Opened pouches are not eligible for a refund.

Original shipping charges and expedited shipping fees are non-refundable.

To start a return request, contact us at:

support@yourdomain.com

Please include your full name and order number.

Order Changes & Cancellations

If you need to cancel or modify an order, contact us as soon as possible at:

support@yourdomain.com

Once an order has entered fulfillment or a shipping label has been created, we may be unable to cancel or change the order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

After review, we may provide a replacement or appropriate resolution at no additional cost.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or credit card provider to process and post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

PHLOH is not responsible for returns lost in transit.

Partial Returns

Returns must include all products from the original order that are being requested for refund.

PHLOH does not offer partial refunds for opened products, partially used products, or individual items from a returned order. Refunds will only be issued for eligible unopened products that comply with our Return & Refund Policy.

We reserve the right to deny any return that does not meet the requirements of this policy.

Policy Abuse

PHLOH reserves the right to deny or limit returns or refunds in cases of suspected fraud, misuse, or abuse of this policy.

Questions?

Contact us at:

support@yourdomain.com